Smart Comfort Pillow & Sheet Warranty

Smart Comfort 5 Year Limited Pillow Warranty – Best in the Industry

Congratulations on your new Smart Comfort pillow that  is covered by a 6 year limited warranty. We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. This limited Mattress Warranty gives you specific legal rights.

This limited Pillow Warranty extends to mattresses manufactured by Smart Comfort, purchased directly from Smart Comfort or Smart Comfort authorized retailers, and located in the United States (not including US territories) or Canada (the “Mattresses”).

This non-transferable warranty is for the original purchaser only and is expressly limited as described herein and extends from the original purchase date of the original product purchased.

There are no warranties that extend beyond the description on the face hereof.  This warranty is applicable only to pillow in normal in-home consumer use, and specifically excludes any mattress used for medical or commercial use.

Smart Comfort warrants the Pillow in its original packaging sold to you against defects in material and workmanship set forth below (“Defects”) for a period of 6 years from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes in the home.

During normal, proper use, this warranty shall apply only if the materials of the pillow crack, split, or otherwise fail during normal use and normal handling which is in accordance with Smart Comfort care and use instructions for the pillow.

This limited Pillow Warranty does not cover the following:

  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.
  • Any Pillow (whether manufactured by Smart Comfort or not) sold by resellers who are not authorized retailers.

Smart Comfort 3 Year Limited Sheets Warranty – Best in the Industry

Congratulations on your new Smart Comfort Sheets that are covered by a 3 year limited warranty. We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. This limited Mattress Warranty gives you specific legal rights.

This limited Sheets Warranty extends to Sheets manufactured by Smart Comfort, purchased directly from Smart Comfort or Smart Comfort authorized retailers, and located in the United States (not including US territories) or Canada (the “Mattresses”).

This non-transferable warranty is for the original purchaser only and is expressly limited as described herein and extends from the original purchase date of the original product purchased.

There are no warranties that extend beyond the description on the face hereof.  This warranty is applicable only to Sheets in normal in-home consumer use, and specifically excludes any mattress used for medical or commercial use.

Smart Comfort warrants the Sheets in its original packaging sold to you against defects in material and workmanship set forth below (“Defects”) for a period of 3 years from the time your Sheets is purchased by you, when the Sheets is used normally for its intended purposes in the home.

During normal, proper use, this warranty shall apply only if the materials of the Sheets crack, split, or otherwise fail during normal use and normal handling which is in accordance with Smart Comfort care and use instructions for the pillow.

THIS LIMITED SHEETS WARRANTY DOES NOT COVER THE FOLLOWING:

  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.
  • Any PSheets (whether manufactured by Smart Comfort or not) sold by resellers who are not authorized retailers.

Smart Comfort F.A.Q

What exactly is 120-Night Trial?

 

Sleep on your mattress for a minimum of 30 days and, if you don’t fall in love with it you can return it within 120 days for a refund minus a 25% restocking fee. For any mattress returns or exchanges please call our customer service team and we’ll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial. Only available in the Contiguous US.

What are the benefits of owning a Smart Comfort mattress?

Our mattress is made of CertiPUR-US® memory foam that is toxic free, the Gel is an open cell organism that attracts oxygen thus eliminating dust & skin cells from settling in your mattress, our washable cover can kills bacteria on contact preventing our sweat from entering the mattress and creating fungus.

If I return the mattress can I keep any promotional Items I receive with the mattress?

If you choose to return the mattress you would need to send back any unused Items you received with the mattress. If you would like to keep the promotional items or if they were used, the full retail price of those items would be deducted from your mattress refund.

What makes Smart Comfort Mattress the best?

Aside from being irresistibly comfortable, our Mattress is made of the eco-friendliest foam on the planet. It’s been tested to meet CertiPUR-US® standards for emissions, content, performance, and durability.

What is Certi-Pur us foam?

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are: Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

Made without mercury, lead, and other heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Does the mattress control body temperature?

Our Smart Comfort Mattress helps control body temperature, the top layer of is a special gel memory foam, along with the bamboo cover this mattress will always help to keep the body at a more neutral temperature during sleep.

What it the warranty on my adjustable frame

Our frames have a 20 year warranty. For more details see link WARRANTY

Can I Upgrade / Switch my mattress?

Yes, you can switch to any in the store mattress if you are still within the 120-night trial of your purchase. With an upgrade, you will need to pay the shipping, and it will automatically complete your trial. The 120-night trial does not reset.

What is the warranty on the Smart Comfort Bamboo pillows and sheets?

The Smart Comfort pillows have a 10-year warranty not to go flat.

Our 100% bamboo sheets have a 10 warranty not to rip, tear or stain.

ATTENTION CUSTOMERS: As of 09/19/2019 Our phone services are down, You May Reach Us At: (305)-999-7049