20 Year Adjustable Base Warranty

20 Year Limited Warranty

The current 20 Year Limited Warranty policy is a combination of a full coverage period and a prorated period that applies to mattress, modular base, and adjustable base purchases since March 27, 2013:

  • First Year: any covered repairs or replacement parts will be at no cost to you.
    Smart Comfort covers shipping on returned parts during the first year of coverage.
  • 19 Years prorated costs for parts replaced for warranty issues.
    Customer responsibility for cost is pro-rated based on the year of ownership, starting at 43% of the retail cost in year two-three and increasing by 4% yearly in years 4-15. For years 15-20, customer cost remains 96%. Prorated costs allow you to replace a part for a fraction of the cost of replacing your adjustable base, bringing you greater value over time.


What is covered:

Smart Comfort provides a limited warranty for your mattress and/or foundation. The limited warranty provides protection from defects in materials and workmanship for a period of 20 years from the original purchase date. Warranty is limited to the product repair or replacement only.

What is not covered:

  • Conditions arising from normal wear and tear. (Conditions arising from a normal wear and tear include, but are not limited to: mattress cover compression, bunching, foam compression, or discoloration of components.)
  • Damage from tampering with any component or from opening the Firmness Control System.
  • Damage from misuse or abuse of the warranted product or component.
  • Damage from laundering or dry-cleaning
  • Acts of nature, such as but not limited to lightning damage.

Smart Comfort F.A.Q

What exactly is 120-Night Trial?

 

Sleep on your mattress for a minimum of 30 days and, if you don’t fall in love with it you can return it within 120 days for a refund minus a 25% restocking fee. For any mattress returns or exchanges please call our customer service team and we’ll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial. Only available in the Contiguous US.

What are the benefits of owning a Smart Comfort mattress?

Our mattress is made of CertiPUR-US® memory foam that is toxic free, the Gel is an open cell organism that attracts oxygen thus eliminating dust & skin cells from settling in your mattress, our washable cover can kills bacteria on contact preventing our sweat from entering the mattress and creating fungus.

If I return the mattress can I keep any promotional Items I receive with the mattress?

If you choose to return the mattress you would need to send back any unused Items you received with the mattress. If you would like to keep the promotional items or if they were used, the full retail price of those items would be deducted from your mattress refund.

What makes Smart Comfort Mattress the best?

Aside from being irresistibly comfortable, our Mattress is made of the eco-friendliest foam on the planet. It’s been tested to meet CertiPUR-US® standards for emissions, content, performance, and durability.

What is Certi-Pur us foam?

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are: Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

Made without mercury, lead, and other heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Does the mattress control body temperature?

Our Smart Comfort Mattress helps control body temperature, the top layer of is a special gel memory foam, along with the bamboo cover this mattress will always help to keep the body at a more neutral temperature during sleep.

What it the warranty on my adjustable frame

Our frames have a 20 year warranty. For more details see link WARRANTY

Can I Upgrade / Switch my mattress?

Yes, you can switch to any in the store mattress if you are still within the 120-night trial of your purchase. With an upgrade, you will need to pay the shipping, and it will automatically complete your trial. The 120-night trial does not reset.

What is the warranty on the Smart Comfort Bamboo pillows and sheets?

The Smart Comfort pillows have a 10-year warranty not to go flat.

Our 100% bamboo sheets have a 10 warranty not to rip, tear or stain.