Return & Refund Policy

Mattress Return Policy

Thank you for giving Smart Comfort® a try!

If you decide the Smart Comfort® Mattress isn’t perfect for you in the first 120-nights, contact us and we’ll help you every step of the way.

We will send you a return label and once it’s been shipped back to us we can issue a return

The Smart Comfort® Mattress is covered by a 10-year limited warranty! If you are experiencing any manufacturing problems, please contact us. We’re happy to help.

Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed.  Contact the Smart Comfort® Customer Service Center at (954) 628-3628 to obtain a Return Service Order (RSO) number before returning any product to us.

Pillows Return Policy

If you decide the Smart Comfort® Pillow isn’t perfect for you, contact us and we’ll help you every step of the way.

We will send you a return label and once it’s been shipped back to us we can issue a return

The Smart Comfort® Pillow is covered by a 10-year limited warranty! If you are experiencing any manufacturing problems, please contact us. We’re happy to help.

Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed.  Contact the Smart Comfort® Customer Service Center at (954) 628-3628 to obtain a Return Service Order (RSO) number before returning any product to us.

Smart Comfort Adjustable Base Warranty

Thank you for giving Smart Comfort® a try!

Unluckily, due to the complex nature of the adjustable bed, it’s non-returnable, non-exchangeable and non-refundable.

The Smart Comfort® Adjustable Bed is covered by a 20-year limited warranty! If you are experiencing any technical difficulties or there are problems with the manufacturing, please contact customer service center at (954) 628-3628. We’re happy to help.

Smart Comfort Sheet Return Policy

Due to the nature of the product, there are no returns or trial period, but we do offer a 3-year warranty!

The Smart Comfort® Sheets is covered by a 3-year limited warranty! If you are experiencing any manufacturing problems, please contact us. We’re happy to help.

Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed.  Contact the

Smart Comfort® Customer Service Center at (954) 628-3628 to obtain a Return Service Order (RSO) number before returning any product to us.

Smart Comfort F.A.Q

What exactly is 120-Night Trial?

 

Sleep on your mattress for a minimum of 30 days and, if you don’t fall in love with it you can return it within 120 days for a refund minus a 25% restocking fee. For any mattress returns or exchanges please call our customer service team and we’ll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial. Only available in the Contiguous US.

What are the benefits of owning a Smart Comfort mattress?

Our mattress is made of CertiPUR-US® memory foam that is toxic free, the Gel is an open cell organism that attracts oxygen thus eliminating dust & skin cells from settling in your mattress, our washable cover can kills bacteria on contact preventing our sweat from entering the mattress and creating fungus.

If I return the mattress can I keep any promotional Items I receive with the mattress?

If you choose to return the mattress you would need to send back any unused Items you received with the mattress. If you would like to keep the promotional items or if they were used, the full retail price of those items would be deducted from your mattress refund.

What makes Smart Comfort Mattress the best?

Aside from being irresistibly comfortable, our Mattress is made of the eco-friendliest foam on the planet. It’s been tested to meet CertiPUR-US® standards for emissions, content, performance, and durability.

What is Certi-Pur us foam?

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are: Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

Made without mercury, lead, and other heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Does the mattress control body temperature?

Our Smart Comfort Mattress helps control body temperature, the top layer of is a special gel memory foam, along with the bamboo cover this mattress will always help to keep the body at a more neutral temperature during sleep.

What it the warranty on my adjustable frame

Our frames have a 20 year warranty. For more details see link WARRANTY

Can I Upgrade / Switch my mattress?

Yes, you can switch to any in the store mattress if you are still within the 120-night trial of your purchase. With an upgrade, you will need to pay the shipping, and it will automatically complete your trial. The 120-night trial does not reset.

What is the warranty on the Smart Comfort Bamboo pillows and sheets?

The Smart Comfort pillows have a 10-year warranty not to go flat.

Our 100% bamboo sheets have a 10 warranty not to rip, tear or stain.